Refund policy
Refund and Return Policy for erinbranscom.com
Effective Date: 1/1/26
At erinbranscom.com we want you to be satisfied with your purchase. Please review our policy below:
1. Digital Products (eBooks, Audiobooks, Downloadables)
- Due to the nature of digital goods, all digital product sales are final and non-refundable once the item has been delivered.
2. Physical Products (Books, Merchandise)
- You may request a return or exchange within 14 days of receiving your order if the item is defective, damaged, or incorrect.
- To be eligible, items must be unused, in their original condition, and accompanied by proof of purchase.
3. Non-Returnable Items
- Signed books, special editions, collector’s items, or personalized products cannot be returned unless defective or damaged on arrival.
4. Process for Returns
- To start a return, contact us at erinbranscom@gmail.com
- If approved, you will receive return instructions. Customers are responsible for return shipping costs unless the return is due to our error.
5. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within 7–10 business days.
6. Exchanges
- If you received a defective or damaged item, we will replace it at no additional cost.
7. Contact Us
For questions about returns or refunds, contact us at:
erinbranscom.com
Email: erinbranscom@gmail.com
Mailing Address:
Thank you for supporting Erin Branscom's books!